Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in the original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, please contact us at info@sneakerplus.be. If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach out to us for any questions regarding returns at info@sneakerplus.be.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and take the necessary steps to resolve it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement product.

Refunds

We will notify you once we have received and inspected your return and inform you if the refund has been approved. If approved, the refund will be issued automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.